Heaven Homoeo Clinic

Gentle · Natural · Effective

Privacy Policy

Last updated: 5 July 2026

Heaven Homoeo Clinic ("we", "us", "our") respects your privacy. This policy explains what information we collect through heavenhomoeoclinic.com and our appointment booking form, why we collect it, and how we use and protect it.

1. Information We Collect

When you book an appointment or contact us through our website, we may collect:

Your name, age, and location/place
Your WhatsApp / phone number
Details of your health condition or symptoms that you choose to share with us
Your preferred consultation date, time, and type (online or in-clinic)
Payment and transaction details when you pay the consultation fee online (processed by Cashfree — see Section 4)

We only collect what is needed to schedule and provide your consultation. You are not required to share more health detail than you are comfortable with online — you can always discuss further details privately with the doctor.

2. How We Use Your Information

To contact you on WhatsApp or phone to confirm, reschedule, or follow up on your appointment
To prepare for your consultation with Dr Heaven
To process and confirm your consultation fee payment
To maintain basic patient records for continuity of care
To improve our services and website

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

3. WhatsApp Communication

Our booking form and WhatsApp buttons open a chat with our clinic's WhatsApp number. Messages you send us this way are subject to WhatsApp's own privacy policy in addition to this one. We use WhatsApp only to communicate about your appointment and care — not for unrelated marketing without your consent.

4. Payments

Consultation fee payments are processed securely through Cashfree Payments, a licensed third-party payment gateway. We do not receive or store your card, UPI, or bank details on our servers — Cashfree handles this directly under its own security and privacy standards. We only retain the payment confirmation (order ID and status) needed to confirm your booking.

5. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

Our website may use cookies and analytics tools (such as Meta/Facebook Pixel) to understand how visitors use our site and to measure the effectiveness of our outreach. These tools may collect general usage data (such as pages visited) but do not access your private health information.

7. Children's Information

If you are booking a consultation on behalf of a child, we assume you are the parent or legal guardian and consent to sharing the child's basic details for the purpose of the consultation.

8. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

Heaven Homoeo Clinic
Door No.15/1A-1, JAR Building, Udaiyarvilai Junction, Colachel Rd, Kanyakumari Dist — 629802
WhatsApp / Phone: +91 78453 37683
Website: heavenhomoeoclinic.com

This policy is a general template suited to a homeopathy clinic offering online booking and payments. It is not a substitute for formal legal advice — please have it reviewed by a professional familiar with Indian data protection law (DPDP Act, 2023) if you'd like it tailored further to your exact practice.